While she was visiting, she showed me an email that her husband shared with her. It was a customer complaint. Keep in mind, he has been doing this a long time and has seen a lot of complaints. But this one might trump them all.... (in order to maintain some sort of confidentiality, I am re-typing it instead of giving a screen shot - but capturing it exactly as it was written):
WERE EXPECTATIONS MET? No
STAFF RESPONSIVENESS: Below Expectations
“OTHER” PROBLEM: Wife choked on a piece of meat
ADDITIONAL COMMENTS: Even though the lady who took care of the incident did all she could to fix the issue. I don’t know if it is an issue that can be fixed. When someone chokes on a piece of meat and is without oxygen until the hymleck can be performed it is hard to make the situation correct. The incident ruined an expensive vacation for my wife and has left her scared of eating steak. It has truely altered the way she lives her life and left her pretty emotional with this incident being the only memory of her family vacation.
Moral of this story: If you are employed in food service, apparently you are now required to cut a customer's steak into an appropriate sized bite. In addition, should you perform the "hymleck" on a customer, they will still say you performed below expectations and forever be scared of eating steak.
(And I suppose it goes without saying that I am glad this woman did not choke to death. But SERIOUSLY.)